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RETURN AND EXCHANGE POLICY


Last Updated: October 22, 2026


At MoMi, we want our colorful, dopamine-themed jewelry and accessories to bring you absolute joy. If you are not completely satisfied with your purchase, we are here to help. Please review our return and exchange guidelines below for both online and in-store purchases.

1. RETURN AND EXCHANGE WINDOW 
We gladly accept returns and exchanges within 14 days of the original purchase date for in-store purchases, and within 14 days of the delivery date for online orders.

2. ELIGIBILITY AND CONDITION OF ITEMS 
To be eligible for a return or exchange, the item must be:

  • Unworn, unused, and unaltered.

  • In the exact same condition that you received it.

  • In its original MoMi packaging with all tags still attached.

We reserve the right to refuse a return or exchange if the item shows signs of wear, damage, or does not meet the above criteria.

3. NON-RETURNABLE ITEMS (FINAL SALE) 
Due to the nature of our products and for hygiene and safety reasons, the following items are Final Sale and cannot be returned or exchanged:

  • Pierced Earrings: For sanitary reasons, all earrings are strictly non-returnable.

  • Custom or Personalized Jewelry: Any pieces customized or altered specifically for you.

  • Clearance and Sale Items: Any item purchased at a discount, during a promotional sale, or marked as "Final Sale."

  • Gift Cards.

4. IN-STORE RETURNS AND EXCHANGES 
Purchases made at any of our Calgary retail locations can be returned or exchanged in-store.

  • Please bring the item(s) in their original packaging.

  • You must present your original physical receipt or the online order confirmation email.

  • Refunds will only be issued to the original method of payment. If the original payment method is not available, a MoMi store credit will be issued.

5. ONLINE RETURNS BY MAIL 
Please follow these steps:

  1. Initiate the Return: Contact our customer care team HERE with your order number and the reason for your return.

  2. Approval: If your return request falls within the eligible window and criteria, we will provide you with a Return Authorization (RA) number and the mailing address for our processing center.

  3. Shipping: Securely package your item(s). Return shipping costs are the responsibility of the customer. We highly recommend using a trackable shipping service and purchasing shipping insurance, as MoMi is not responsible for returns lost or damaged in transit.

6. REFUND PROCESSING
Once your return is received and inspected by our team, we will send you an email notification.

  • Approved Returns: A credit will automatically be applied to your original method of payment.

  • Processing Time: Please allow 5-7 business days for the refund to be processed and post to your bank or credit card account. Processing times may vary depending on your financial institution.

7. EXCHANGES 
If you wish to exchange an item for a different color, size, or style, the fastest way to ensure you get what you want is to return the item you have in-store or by mail, and make a separate purchase for the new item.

8. GIFTS 
If the item was marked as a gift when purchased and shipped directly to you, you will receive a MoMi gift credit for the value of your return. Once the returned item is received, a digital gift card will be emailed to you.

9. CONTACT US 
For any questions regarding our Return and Exchange Policy, please reach out to us at: